FAQ

About products and purchases

This site provides only carefully selected high-quality Japanese-made pharmaceuticals and daily necessities. Each product complies with Japan's strict quality standards, so you can shop with confidence.

Products can be delivered to hotels or designated offices in Japan. You can also safely pick up your package at your travel destination.

You can use various credit cards, Wechatpay, Union Pay, Alipay, etc. Choose from safe and convenient payment methods.

This site only deals with OTC medicines. No prescription is required, but we recommend seeking professional advice before use.

The prices of the products are clearly displayed on our website. The displayed price includes tax, and shipping costs are calculated separately.

If your item does not arrive on time, please contact customer support immediately. We will respond quickly.

Yes, your privacy and protection of your personal information is our top priority. This site uses the latest security technology to strictly manage personal information.

About refunds and returns

Yes, you can return or exchange unopened products within a certain period of time after receiving the product. Please refer to our return policy for details.

Japan Domestic Return/Refund Policy

International shipping return/refund policy

Regarding delivery

Yes, this site also supports purchasing and shipping from China. Please register your shipping address after purchasing.

Please check the terms and conditions, shipping methods, fees, and refunds for domestic shipping below.

Our international shipping policy is as follows, so please check the following for shipping charges and customs duties.

Please see below for information on refunds overseas.